Frequently Asked Questions
1. Do I need to create an account to place an order?You will be able to check out with a customer account or as a guest on superstorek.com. However it is recommanded to create an account so that you can easily manage and track your orders,
2. How do I create an account?
Click Register link on the upper right hand corner to create an account with your name, email address and password.
3. What if I forget my password?
You can reset your password. To reset your password, click on "Lost your password?" in the login section. You will be sent an email with a reset password link with instructions to follow. For further assistance, you may contact us.
4. How do I log in?
To log in, you need to click on “Log In” at the top left corner or "Register" at the top right corner of the page. Once you click one of these, it will prompt you to enter an email address and a password.
5. Can I update my contact details and delivery address?
Yes, you can update your addresses by going to your account settings https://superstorek.com/account. Click on “View Addresses” on the left side of the page and then edit the address/details you wanted to change. You can also make changes during checkout when you are being asked to enter your billing/shipping address and add a new delivery address.
6. Why can’t I change the email address for my account?
Your email address is being used as your login ID. Please remember that your email address linked to your account cannot be changed once you created one.
7. How do I see the country of origins for each product?
We try every effort to provide our customer high quality products made in Korea on superstorek.com and ship directly from South Korea using our ePostG service, one of the fastest logistics systems in Korea. Unless otherwise noted on the product description, our products are made in or imported from Korea.
8. What if products are out of stock?
If we cannot service an item in your order, we will send you an email l and offer to replace it. If we cannot offer a suitable replacement, we will refund you for any items not delivered.
If we can't reach you, the delivery note contained in your order will list all the products you've bought, and mark any substitutions you have received or products that need to be refunded due to lack of availability.
9. Do you sell bulk quantities / case sale / wholesale?
Yes, we do. For larger wholesale enquiries, please send an email to email@example.com.
10. How do I start shopping?
You can shop by category or you can also use the search bar on the upper right portion of the page.
11. I want to put some instructions/requests for my order, how do I do this?
You can add special notes or instructions for your order while you’re in your cart. For any immediate assistance, you can contact our Customer Service or send an email to firstname.lastname@example.org.
12. Can I change my shipping address after placing an order?
Once the order has been processed we won't be able to change the shipping address. If the order has not been shipped yet, you may send us a cancel request email. We try our best but it cannot be guaranteed so please make sure you provide us a correct shipping address.
13. How do I save my wish list?
To save a wish list, you can click on a heart icon on the image of the product you wish to save. To review your list, click on the link "Wishlist" on the left top corner of the page.
14. How do I modify/cancel my order?
Once you placed an order and made a payment, you can not modify your order online. In order to cancel or change orders, you would need to contact our Customer Service or send an email.
15. I need to add some items to my order, how do I do that?
Please note though that we don’t store your card details so we may need to process another payment for the added items. Otherwise, you can place another order if you would like to add more items. Once you have created another order, send us an email with the order numbers so we can organise to have them shipped together.
16. What forms of payment do you accept?
If ordering online, you can pay using your Visa, Mastercard, American Express, Discover and other payment method shopify accepts.
17. How do I redeem my discount/gift card?
Discount codes or gift cards are not automatically applied so please enter the codes in the Discounts and ift Card sections at the checkout.
18. My discount/gift card code is not working, what should I do?
Discount codes or gift cards are not automatically applied so please make sure that the “APPLY” button next to it is clicked after entering the code and it will show a confirmation message if it’s successful. If it gives you an error, please check the code and expirations date. These can be found at the bottom of the email sent out.
19. What if I'm not home during the scheduled delivery time?
If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please contact your delivery service provider. Usually, you will be left with a note by the carrier to schedule for redelivery or pick up of your order. Otherwise, you may also leave an instruction advising our driver to leave the items by your front door. If the order is returned unclaimed, the origianal shipping charge cannot be refunded. If you ask for a relivery of your order, a re-delivery fee applies.
20. Do you deliver international orders?
Yes, we do deliver to most of the countries. However, it is possible that your order cannot be shipped to the country you request to deliver due to customs regulations or other restrictions. If the order is returned due to un-deliverable, the original shipping charge cannot be refunded.
21. Why am I asked to pay duties or extra fees for my order to be delivered?
If you order from outsied of the US or South Korea, you might be asked for the duties and taxes for goods being imported, and these fees vary by countries. Any fees or duties must be paid by the receipient. If the receipient refuses to pay these fees, the order can be returned to us or destroyed at your cost, and cannot be refunded for any reason.
22. How long is a return period?
You can return within 30 days of the date you received the item if items must be unused and in the same condition that you received it.23. Is there any items I cannot return?
Perishable goods, Intimate or sanitary goods, hazardous materials, or flammable liquids or gases, downloadable software products, cosmetics, health and personal care items and free gifts or promotional items cannot be returned for refund.
24. Are there any charges for return?There is no charges for return but original shipping charges is non-refundable and you are responsible for return shipping charges.
25. How do I return?
To make a return, you must contact us to obtain a return authorization#. Please check our Return Policy for details.
26. How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 to 15 business days.